Collective Flow LLC

Late Cancellation / No Show Policies

2-Hour Cancellation Policy

At Collective Flow, we aim to create a welcoming and balanced environment for everyone. To maintain fairness and availability, we have implemented the following cancellation policy:

Cancellations: If you need to cancel your reservation, please do so at least 2 hours before the class start time.

Late Cancellations If you cancel within 2 hours of the class, the following will apply:

For members: A $10 late cancellation fee will be charged.
For drop-ins or class packs: Class credit will be forfeited.

*all fees will be charged the following day and processed within 48 hours of late cancellation.

How to Cancel: You can cancel directly through the MINDBODY app.

We understand that life happens! If you experience an emergency, please reach out to help@collectiveflowmke.com, and we’ll do our best to accommodate you.

No Show Policy

With our limited class capacity, it's important that we create space for those hoping to attend.

If you are unable to make a class you have registered for, please cancel at least 2 hours before class. This allows students on the waitlist ample time to plan and attend.

Failure to cancel class will result in the following:

Members: A $15 no-show fee will be charged.
Drop-ins or class packs: The missed class will be forfeited from your pack.

*all fees will be charged the following day and processed within 48 hours of no show.

We appreciate your understanding and cooperation in helping us create an inclusive and accessible space for all.

Exemptions

We understand that enforcing these policies is new to our procedures. All students will receive one exemption to the Late Cancellation / No Show Policies and will not be charged upon the first occurrence.

Late arrivals will not be permitted into class.

If you will not make it to class on time, we ask that you switch to virtual or come back another time. Doors will be locked with a window covering promptly at the start of class. Please do not knock. Though we hate to turn you away, this protects the experience of all others who are already settling into their practices. If you arrive late without cancelling 2 hours prior, you will be charged a no show fee, as this takes a spot from someone else in class.

We encourage prior registration.

Walk ins are still welcome, however with classes filling up, we do encourage prior registration. Without prior registration, we cannot always guarantee space in class. To register for class ahead of time, sign up through the MINDBODY app or at our website.

Thank you so much for contributing to the wellness of our community. We are grateful to have you as part of our yoga family.